What we collect when you contact us
When you contact us about booking a venue, we may collect the following information from you:
• Full name
• Mobile number
• Email address
• Postal address
• Details of the event, such as preferred date time, number of guests, and any special requirements for your guests
Providing this information is voluntary, however we may be unable to assist you with your enquiry or enable you to make a booking if you do not provide the information.
How we will use the information you give us
We will use the information you give us to provide you with information about using the Royal Botanic Gardens as a venue, and to assist you with booking an event. We may also use the information to contact you about the enquiry or booking you have made, and for any actions associated with booking your event.
We will also use your information to send communications to you if you have opted into receiving information from us regarding facilities, programs, services or promotions about the Royal Botanic Gardens.
Your information may be shared with other agencies or external parties where necessary to facilitate the event you are booking, such as a catering firm or event manager. Your information will not be shared for any other reason, except as required or authorised by law.
Your information will not be kept for longer than is necessary
We will not keep your information for any longer than is necessary to deal with your enquiry or booking.
If you make an enquiry with us, and do not subsequently make a booking, your information will be deleted from our records within 12 months of your last contact with us.
If you have booked an event, your personal information will be removed from the event after 3 months so as to anonymise the information and allow us to gather aggregated data on the use of the Royal Botanic Gardens as a venue.
Your information will not be deleted from our records if you have opted into receiving communications from us regarding facilities, programs, services or promotions about the Royal Botanic Gardens.
You have a right to access your information
You can contact the Royal Botanic Gardens and Domain Trust at any time in order to access the data we hold about you, or to amend or correct the data. Our contact details are:
P: 02 9231 8111
M: Mrs Macquaries Road, Sydney NSW 2000
If you wish to know more about how the Royal Botanic Gardens and Domain Trust complies with its privacy obligations under NSW law and the policies and procedures of the Department of Planning, Industry and Environment, you can contact the Department’s privacy officers:
Information Access & Privacy
P: 02 9860 1440
M: 4 Parramatta Square, Locked Bag 5022, Parramatta NSW 2124