BGCP reserves the right to cancel any event in case of dangerous weather or if minimum participation numbers are not met.
a. Wet Weather
All booked programs will go ahead in wet weather. In the case of severe weather warnings, the BGCP may cancel and a change of date or refund will be offered at the BGCP’s discretion. Should this occur you will be notified via email.
b. Online tickets
No refunds apply for cancellation of tickets purchased online.
A request for a date change can be made in writing no less than 48 hours prior to the program commencement time. Approval of a date change is at the discretion of the BGCP.
c. Schools Bookings
We require notice in writing at least eight (8) business days prior to the booked session for cancellations, number changes and rescheduling requests.
i. Cancellations (including change of date) received less than eight (8) business days prior to the booked session, and ‘no shows’ will incur a cancellation fee of the minimum charge per hired educator.
ii. Requests to change the number of booked participants received less than eight (8) business days prior to the booked session will incur the minimum charge per group/class or the charge per attending participant, whichever is greater.
d. Group Bookings (except schools)
Where a cancellation is requested within 48 hours of the booking commencement time, a cancellation fee will apply.
i. Cancellations (including change of date) received less than 48 hours (or two business days, whichever is greater) prior to the booked session, and ‘no shows’ will incur a cancellation fee of the minimum charge per hired educator.
ii. Requests to change number of booked participants received less than 48 hours (or two business days, whichever is greater) prior to the booked session will incur the minimum charge per group/class or the charge per attending participant, whichever is greater.