Sweet Addiction Terms


Terms and Conditions 

These Terms and Conditions apply to all tickets for events purchased from the Royal Botanic Gardens and Domain Trust (RBG) whether in person, by telephone or online. 

1. Tickets – Conditions 

1.1 All prices quoted are in Australian dollars and are inclusive of Goods and Services Tax (GST). 

1.2 The ticket and attendance at the event is subject to these conditions and any applicable to that event and/or venue. 

1.3 Patrons will not be admitted without a valid admission ticket. 

1.4 Tickets may be invalidated if any part is removed, altered or defaced. 

1.5 Tickets may not be cancelled, exchanged or refunded except as provided for under ‘Refund/Exchange’ (see section 4 below). 

1.6 The right is reserved to charge a fee for the replacement of tickets. 

1.7 RBG takes all reasonable care to ensure that all details and prices of events on the RBG website are correct at the time of online publication. Ticket prices are subject to change without notice. 

1.8 Sale and promotional ticket offers are only available at the lower price whilst the allocation lasts and during the designated sale period. RBG reserves the right to withdraw any offer at any time. 

1.9 Advertised events may be varied without notice. The right is reserved to add, withdraw or substitute artists, vary prices, venues, and audience capacity. 

1.10 The right of admission is reserved. 

1.11 It may be a condition of entry to individual events that a search of a person and/or their possessions will be required at the time of entry to the venue. 

1.12 Where concessional or membership pricing is applicable, suitable and valid identification must be provided at the venue. Holders of a Companion Card are eligible for a free ticket for one companion. Acceptance of a Companion Card does not indicate that an event or venue is accessible. Companion Card holders must call the RBG box office before purchasing a ticket in order to check accessibility and arrange for an additional ticket. 

1.13 If Ticketholders arrive late, they will be admitted only at RBG’s discretion. 

1.14 The right is reserved to prohibit cameras, and other recording devices. The right is reserved to record, broadcast or telecast any event. 

1.15 Ticketholders are not permitted to bring alcohol or to smoke in the venue. No food or drink is allowed in a venue unless specified. 

1.16 Ticketholders enter the venue at their own risk. RBG will not be responsible for any loss, damage or injury arising from a pre-existing medical condition or due to breach of these Terms and Conditions. 

1.17 RBG collects the personal information of Ticketholders to process the transaction and to contact them regarding any updates or changes to a scheduled event. Please see RBG’s Privacy Statement for further information, which can be found here: www.environment.nsw.gov.au/help/privacy.htm

1.18 By entering the venue, Ticketholders consent to being photographed, filmed and recorded. Ticketholders acknowledge that in order to enhance security, surveillance equipment (including security cameras) may be used at the venue or event. Ticketholders also consent to the use of any such film, image or recording at the discretion of RBG or law enforcement agencies without compensation or further notice. 

1.19 Tickets may not, without the prior written consent of RBG, be resold or offered for resale at a premium (including via online auction sites) or used for advertising, promotion or other commercial purposes (including competition and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. 

1.20 Children under the age of 16 must be accompanied by an adult. Each patron must have their own ticket. 

1.20 For admission to licensed venues or areas at an event Ticketholders may be required to provide proof that they are over 18 years of age. Acceptable identification includes a valid driver's license, passport or proof of age card. 

1.21 In the event of an emergency, Ticketholders must comply with the directions of an RBG representative.

1.22 In attending the event and/or entering the venue, the Ticketholder acknowledges that they are subject to the Royal Botanic Gardens and Domain Trust Regulation 2013.  The Ticketholder will not to damage, deface or interfere with any element of the venue or contents contained in the venue.

1.21 RBG may at any time revise these Terms and Conditions by updating this notice. Ticketholders are bound by any such revisions. 

2. Secure Payments 

2.1 RBG accepts the following payment methods: Visa, Mastercard and PayWay, in Australian dollars only. 

2.2 Payment is processed immediately with your ticket purchase. To ensure protection of your credit card details, credit card payments are processed using a secure, third party payment gateway service run by PayWay. Credit card details are encrypted and cannot be accessed by RBG. 

2.3 Details about our secure payment partner, PayWay can be found at www.payway.com.au/core/AboutView

3. Delivery 

3.1 Once RBG has received full payment, Patrons will receive a confirmation email confirming the purchase to the email address supplied. The booking confirmation email will include the e-ticket(s) or booking confirmation for the event, except if they have requested to receive their ticket(s) through the post or e-tickets are not offered. 

3.2 If, for any reason, the purchased tickets are not available, Patrons will be notified via email and provided with a full refund. 

3.3 Patrons must allow adequate time for delivery of postal tickets. While RBG endeavours to dispatch tickets within 3 working days, RBG will not be responsible for any delays in delivery which are beyond its control. 

3.4 International delivery is not available. 

3.5 RBG reserves the right to require Patrons to collect tickets directly from RBG. 

4. Tickets - Refund / Exchange policy 

4.1 If RBG cancels or re-schedules an event, RBG will advise Patrons as early as possible. Patrons will be entitled to attend the re-scheduled event. If Patrons are unable to attend the re-scheduled event, or if the event is cancelled, RBG will provide a full refund. If a Ticketholder cannot attend the re-scheduled event they must notify the box office within seven days of being advised of the change to be entitled to a refund (see contact details below). 

4.2 It is the Ticketholder’s responsibility to arrive on time for an event. RBG is not required to provide an exchange option or refund where a Ticketholder is unable or chooses not to attend the event, arrives late and cannot be admitted, or has been refused entry or evicted from the venue. 

4.3 RBG is not required to refund the ticket price on the grounds that an exhibition or performance has not met your expectations. 

4.4 If a Patron feels they have a valid reason to receive a refund or ticket exchange they are required to request it in writing. They should provide: their name and contact details; name and date of the event; ticket type and quantity; booking and payment details; whether they are requesting a refund or exchange; and the reason for the request. 

4.6 Requests for a refund or exchange should be forwarded to: thecalyx@rbgsyd.nsw.gov.au


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