FAQ's
Where do we meet?
We meet each Thursday morning outside Farm Cove Eatery cafe
Do I stay or drop my child off?
Parents or carers are expected to attend and participate in the session and are responsible for their children's whereabouts and safety.
What happens if it is wet?
We will still do a fun rainy-day program so bring your gumboots and be prepared to jump in puddles. We do not go ahead if there are thunderstorms or high winds, or if the temperature is above 35 degrees Celsius. If the program is cancelled and if you have booked a ticket you will be notified via email by 8.30am on the morning of the program and be given a full refund.
COVID-19 GUIDELINES
Safeguarding the health and safety of our visitors and staff is core to what we do at the Royal Botanic Garden Sydney.
Masks are not required but are strongly recommended for all attendees.
It is the attendee’s responsibility to ensure that all attendees associated with their booking are complying with the latest requirements of the NSW Government’s COVID-19 Website, which takes precedence over these guidelines. https://www.nsw.gov.au/covid-19/rules
These guidelines require that
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All attendees sign into the program via the QR code provided
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Do not currently have an active COVID-19 infection
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Have not been in contact with someone diagnosed or suspected of having COVID-19 in the last 7 days or are under instruction from NSW Health to isolate
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Are not awaiting a test result for COVID-19
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Are not showing any symptoms related to COVID-19
If any of the above apply to you or any attendee associated with this booking, we request that you do not attend this program. In this instance, please contact us via email on programs.info@botanicgardens.nsw.gov.au to arrange a change of date for your booking.
On the day of your visit we are required to collect basic personal information of all attendees on this tour. This is in line with Australian and NSW Government guidelines around COVID-19. For more information on how we will use the details you provide, please view our Privacy Statement here
Please be advised as per our terms and conditions:
A. Refunds, Cancellations and Booking Changes
B. Online tickets
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No refunds apply for cancellation of tickets purchased online.
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A request for a date change can be made in writing no less than 48 hours prior to the program commencement time. Approval of a date change is at the discretion of the Royal Botanic Gardens and Domain Trust.
Please see our website for full terms and conditions.
For any enquiries please contact us on programs.info@botanicgardens.nsw.gov.au